Leave Management Ability Analyst - Hybrid (Hartford, CT)

Leave Management Ability Analyst - Hybrid (Hartford, CT)

Location: Hartford, CT

Start Date: March 18th, 2024

Job Type: Hybrid

Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

Length of Training: 4 Weeks

Training Hours: 8:00 AM - 5:00 PM / Monday-Friday Eastern Time Zone

Compensation: $40,685 - $61,027

Job Description

The Leave Management Ability Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. This position supports the mission of helping customers rebuild their lives after an unexpected event or illness while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Responsibilities Include:

• Work with internal and external customers to retrieve and relay information relevant to leave management claims.
• Provide exceptional customer service using professional written and verbal communication skills.
• Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.
• Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.
• Maintain a dedication to meeting the expectations and requirements of internal and external customers.
• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Qualifications:

• 1+ years of experience providing quality customer service required.
• Strong organizational and prioritization skills.
• Exceptional problem-solving and critical thinking skills.
• Professional verbal and written communication skills.
• Detail-oriented with the ability to maintain a high level of quality and accuracy in a fast-paced environment.
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
• HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
• Medical terminology knowledge is a plus.