Member Experience Lead

Member Experience Lead

Company: VASA Fitness

Job Type: Full-Time

Salary: $19.20 per hour + Commission and Bonus Opportunities!

Job Description

The Member Experience Lead (MEL) at VASA Fitness is responsible for creating a welcoming, non-intimidating environment and delivering an exceptional member experience. The ideal candidate is engaging, positive, and organized, leading by example to develop a high-performing team. The MEL plays a vital role in maintaining the club's UPLIFT culture and values in all interactions and communication.

Responsibilities

• Ensure the team creates and maintains the UPLIFT culture in the club.
• Implement the welcoming, non-intimidating VASA experience for guests and members.
• Recruit, hire, and train all Member Experience Specialists (MES) team members.
• Lead by example to ensure UPLIFTing culture and values are the foundation for every interaction.
• Promote REVIVE sales, maintain clean facilities, and optimize staff performance.

Management Responsibilities

• Support the General Manager in forecasting staffing needs and conducting interviews.
• Facilitate training for new MES team members and create a welcoming environment for candidates and new hires.
• Evaluate team member interactions, provide coaching and feedback, and delegate tasks to maximize efficiencies.
• Teach and coach MES staff on VASA's approach to convert a guest to a member and implement sales plans.

Leadership and Coaching

• Communicate, lead by example, and motivate the team to develop passion for the brand and values.
• Provide ideas and solutions to move the business forward, prioritize tasks, and build strong relationships.
• Delegate tasks, provide coaching in the moment, and contribute to succession planning conversations.

Benefits

• Competitive salary and commission, plus bonus opportunities.
• All-encompassing healthcare benefits for eligible employees.
• Two complimentary gym memberships and 401k options.
• Paid Time Off, Flexible Vacation Plan, Paid Parental Leave, and Paid Holidays for eligible employees.
• 'Great Place to Work' certified company.