Member Experience Lead

  • VASA Fitness
  • Centennial, CO
  • time-alarm-solid 02-01-2024

Member Experience Lead

Company: VASA Fitness

Job Type: Full-Time

Position Description

At VASA Fitness, we are looking for a motivated and dedicated Member Experience Lead to join our team. As the Member Experience Lead, you will play a critical role in creating an uplifting and inclusive environment for our members and team members, and provide world-class experiences for our members. If you are passionate about fitness, love connecting with people, and thrive in a positive and supportive culture, we want you to be a part of our team!


  • Competitive compensation: $19.20 per hour + Commission and Bonus Opportunities
  • Healthcare benefits for employees working 20+ hours per week
  • Two complimentary gym memberships and 401k options
  • Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave (30+ hours per week)
  • Flexible Vacation Plan (40 hours per week) & Paid Holidays


  • Ensure a welcoming and non-intimidating experience for guests and members
  • Recruit, hire, and train Member Experience Specialists
  • Lead by example and promote our values and culture in every interaction
  • Maintain club facilities, equipment, and staff performance
  • Support General Manager in forecasting staffing needs and conducting interviews
  • Provide coaching, feedback, and in-the-moment support to team members
  • Communicate, motivate, and provide solutions to move the business forward
  • Build trust and strong relationships with all team members


  • Positive, engaging, and organized individual with a take-charge personality
  • Experience in a leadership role and a reputation for getting things done
  • Dedicated to providing exceptional member experiences
  • Passionate about fitness and creating an inclusive and supportive environment
  • Excellent communication, coaching, and leadership skills