Member Experience Specialist

Job Description

We are seeking a Member Experience Specialist to join VASA Fitness, a place where lives are changed through authentic connections within a supportive community. As a Member Experience Specialist, you will be responsible for delivering a fun and meaningful experience to our members and guests during every visit. This includes greeting members in a friendly manner, creating personal connections, ensuring problems are reported in a timely manner, organizing equipment, and maintaining cleanliness. You will also be involved in selling memberships, driving upgrades, and providing club tours to guests and members.

Responsibilities

• Demonstrate a genuine, kind attitude when interacting with guests and members.
• Greet guests and members with a smile, eye contact, and a courteous tone.
• Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
• Provide club tours, sell memberships, help members upgrade, and sign members up for personal training.
• Consistently find ways to improve the guest and member experience by sharing member feedback with leadership.
• Execute daily responsibilities to high standards, including following check-in procedures, completing cleaning tasks, restocking merchandise, and processing sales.

Benefits

• Competitive base rate of $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales.
• Healthcare benefits for employees working 20+ hours per week.
• Two complimentary gym memberships: one for the employee and another to give away.
• 401k options.
• Paid Time Off, Paid Parental Leave, Health, Dental, and Vision Benefits for 30+ hours per week employees.
• Flexible Vacation Plan and Paid Holidays for 40 hours per week employees.

Come join VASA Fitness and work with a passionate, fun, and united team!