Member Experience Specialist

Member Experience Specialist

Company: VASA Fitness

Job Type: Hourly

Salary: $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

Job Description

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. The MES team is also responsible for selling memberships, driving upgrades, and touring guests and members around the gym.

Responsibilities

• Demonstrate a genuine, kind attitude when interacting with Guests and Members.
• Greet guests and members with a smile, eye contact, and courteous tone.
• Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through VASA tools and technology.
• Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
• Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
• Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with their team to implement ideas.
• Execute daily responsibilities to VASA's high standards, following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

Benefits

• Competitive, all-encompassing benefits package
• Healthcare benefits for employees who work 20+ hours per week
• Two complimentary gym memberships--one for themselves and another to give away--plus 401k options
• Paid Time Off, Health, Dental, Vision Benefits, Paid Parental Leave for 30+ hours per week employees;
• Flexible Vacation Plan & Paid Holidays for 40 hours per week employees
• Proud to be a 'Great Place to Work' certified company