Member Experience Specialist

Member Experience Specialist

Company: VASA Fitness

Job Type: Full-Time

Salary: $11.60 per hour base rate, plus $2 - $4 commission eligibility for memberships and personal training sales

VASA Fitness is committed to creating an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. Our culture is centered on unity, passion, love, integrity, fun, and trust. We are seeking a Member Experience Specialist to join our team and be an integral part of delivering a fun and meaningful experience to our members and guests on every visit. As a Member Experience Specialist, you will contribute to creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

Operational Responsibilities

• Demonstrates a genuine, kind attitude when interacting with Guests and Members. • Greet guests and members with a smile, eye contact, and courteous tone. • Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.

Upholds VASA Operational Standards

• Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.