- VASA Fitness
- Westminster, CO
- 02-01-2024
Member Experience Specialist
Company: VASA Fitness
Job Type: Full-Time
Job Description
At VASA Fitness, we are seeking a Member Experience Specialist (MES) to join our team. The MES is responsible for creating a positive and enjoyable experience for our members and guests, promoting memberships and additional services, and ensuring the club meets operational standards at all times. We offer a competitive compensation package, including a base rate of $15.00 per hour plus commission eligibility for memberships and personal training sales.
Responsibilities
- Demonstrate a genuine, kind attitude when interacting with guests and members.
- Greet guests and members warmly and provide clear direction, accurate information, and support.
- Promote membership plans, pricing, amenities, add-on options, and class formats.
- Lead club tours, sell memberships, help members upgrade, and sign members up for personal training.
- Provide member feedback to leadership and collaborate with the team to improve the member experience.
- Execute daily responsibilities to maintain high operational standards.
- Complete daily cleaning, restock merchandise, and process sales.
Benefits
- Competitive compensation, including commission eligibility.
- Healthcare benefits for employees working 20+ hours per week and 401k options.
- Two complimentary gym memberships and paid time off for full-time employees.
- Flexible vacation plan and paid holidays for 40 hours per week employees.